Privacy Policy

Privacy Policy

At IYOTA Tech Pvt. Ltd., we are committed to safeguarding your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect your data. By using our services, you agree to the practices described in this policy.

Introduction

IYOTA Tech Pvt. Ltd. provides IT support and related services to businesses. As part of our operations, we may collect, process, and store personal data. This Privacy Policy is designed to inform you about how we collect, use, and protect that data.

This policy applies to all users of our website, clients, and partners who use our services. It also explains your rights concerning your personal information.

Information We Collect

We may collect two types of data:

a. Personal Data

Personal data refers to any information that can be used to identify an individual. We collect personal data in the following ways:

• Information you provide directly: When you sign up for our services, contact us via email, phone, or our website, we may collect information such as your name, email address, phone number, billing address, and other details necessary to provide IT support services.

• Account-related information: We may collect information about your account and interactions with us, such as service requests, service history, and any other communication regarding our IT services.

• Payment Information: If applicable, we may collect payment details, including billing information, to process transactions for our services. All payment data is handled securely by third-party payment processors.

b. Non-Personal Data

In addition to personal data, we may collect non-personal data to improve our services and website functionality. This can include:

• Technical data: This includes data related to your device, browser type, operating system, and Internet Protocol (IP) address.
• Usage data: This includes information about how you use our website and services, such as pages visited, time spent on the site, and actions taken.

How We Use Your Information

The personal data we collect is used for several purposes, including:

• Providing and improving our services: We use the data to deliver IT support services and improve the quality of our services.
• Customer support: We may use your contact information to respond to inquiries, resolve technical issues, and offer customer support.
• Billing and payment processing: If applicable, we use your payment information to process transactions and manage billing.
• Marketing and promotional purposes: With your consent, we may use your contact details to send you updates, newsletters, or promotional materials related to our services.
• Compliance with legal obligations: We may use your data to comply with legal requirements, respond to subpoenas, or protect our legal rights.
• Operational purposes: We use the data for internal business operations, including system maintenance, monitoring for security breaches, and optimizing our website and services.

How We Protect Your Data

We take your privacy seriously and implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: Sensitive data is encrypted using industry-standard encryption protocols to ensure its security during transmission.
• Access control: We restrict access to personal data to employees and third-party service providers who need the information to perform their duties.
• Regular audits: We conduct regular audits of our security practices and update them as necessary to keep your information safe.

Despite our best efforts, please note that no security system is impenetrable, and we cannot guarantee the absolute security of your personal data.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the data is no longer needed, we will securely delete or anonymize it to ensure that it cannot be accessed or reconstructed.

Sharing Your Information

We do not sell, rent, or lease your personal data to third parties. However, we may share your data with third parties in the following circumstances:

• Service providers: We may share your data with trusted third-party service providers who assist us in delivering our services. These may include cloud hosting services, payment processors, and other IT service providers.
• Legal compliance: We may disclose your information if required by law, such as responding to subpoenas, court orders, or legal processes.
• Business transfers: In the event of a merger, acquisition, or sale of company assets, your personal data may be transferred as part of the transaction.

All third parties with whom we share your data are required to maintain the confidentiality of your information and use it only for the purposes for which it was shared.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website and to analyze website traffic. Cookies are small data files that are placed on your device when you visit a website.

• Essential cookies: These cookies are necessary for the website to function properly.
• Analytics cookies: These cookies help us analyze user behavior to improve the performance and content of our website.
• Advertising cookies: If you consent, these cookies are used to display personalized advertisements on third-party websites.

You can control your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

Your Data Protection Rights

Depending on your location and the applicable laws, you may have the following rights concerning your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You have the right to request corrections to any inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal data, subject to any legal obligations or ongoing contractual requirements.
• Restriction of processing: You may request that we limit the processing of your data under certain circumstances.
• Data portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
• Opt-out of marketing: You can opt-out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise these rights, please contact us at [Contact Information].

Children’s Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information as quickly as possible.

Third-Party Websites

Our website may contain links to third-party websites. Please note that this Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit to understand how they collect and process your data.

International Data Transfers

If you are located outside of India, please be aware that we may transfer your personal data to India or other countries where we operate. By using our services, you consent to the transfer of your data to such locations, which may have different data protection laws than your home country.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email or by posting a prominent notice on our website. The most current version of the Privacy Policy will always be available on our website, and the “Last Updated” date will reflect the date of the latest revision.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

IYOTA Tech Pvt. Ltd.
+91-9119120981
info@iyotatech.com
www.iyotatech.com